Shipping policy

Shipping Policy

At PawVoyage, we want to make sure your dog's essentials arrive safely and reliably.

Shipping Destinations

We currently ship to customers within the United States.

Processing Time

Orders are typically processed within 1–3 business days after payment is received.

Standard Shipping

We offer FREE standard shipping on eligible orders.

Estimated standard delivery time is approximately 7–12 business days after the order has been processed.

Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.

Please allow some time for tracking information to become active after the shipping confirmation is sent.

Delivery Delays

Delivery times are estimates and are not guaranteed. Delays may occur because of weather, carrier issues, holidays, or other circumstances outside of PawVoyage's control.

Incorrect Shipping Information

Customers are responsible for providing an accurate shipping address at checkout. If an order is returned because of an incorrect or incomplete address, additional shipping costs may apply to reship the order.

Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact PawVoyage customer support as soon as possible with your order number and any relevant photos or tracking information. We will work with the shipping carrier to determine the appropriate resolution.

Contact Us

If you have questions about your order or shipping, please contact PawVoyage customer support through our Contact Us page.