Refund policy

Return & Refund Policy

At PawVoyage, we want you and your dog to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

30-Day Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:
• The item must be unused and in the same condition in which you received it.
• The item must be returned with its original packaging, when applicable.
• You must provide your order number and contact information.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos or video showing the issue. We will review the situation and, when appropriate, provide a replacement or refund.

How to Request a Return

Before sending anything back, please contact our customer support team. Do not send items to the return address of the shipping carrier or supplier without receiving return instructions from PawVoyage.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow your payment provider additional processing time for the refund to appear in your account.

Return Shipping

Unless an item is defective, damaged, or incorrect, the customer is responsible for return shipping costs.

If an item is defective, damaged, or incorrect, PawVoyage will work with you to determine the appropriate resolution.

Order Cancellations

Orders may be canceled before they have been processed for fulfillment. Once an order has entered fulfillment or has been shipped, it may no longer be possible to cancel it. In that case, you may request a return in accordance with this policy.

Non-Returnable Items

Items that have been used, damaged through misuse, or are otherwise not in their original condition may not be eligible for a refund.

PawVoyage reserves the right to review each return request individually and to refuse returns that do not meet the conditions of this policy.

Contact Us

If you have questions about returns or refunds, please contact PawVoyage customer support through our Contact Us page.